**Our goal is your satisfaction.** Because we sell food and perishable goods, some items cannot be returned for safety reasons — but we will always make right anything that arrives damaged, spoiled, or incorrect.
**Perishable & food items (meat, dairy, produce, frozen, opened food).** For health and safety, these are **non-returnable and non-refundable** once picked up or delivered — **except** if an item is **damaged, spoiled, expired, or incorrect**. If so, contact us within **[24–48] hours** of pickup/delivery at [store email] or (410) 371-8035 with your order number and a **photo**, and we'll issue a **refund or replacement**.
**Non-perishable / packaged goods (unopened).** May be returned within **[7–14] days** of purchase if **unopened and in original condition**, with proof of purchase. Certain items (personal care, opened packages, clearance) are final sale.
**How to request.** Email: fallstoninternationalmarket@gmail.com or call (410) 371-8035 with your order number and details. For approved returns, bring the item to our store at 1621 Belair Rd Unit D1, Fallston, MD 21047.
**Refunds.** Approved refunds are issued to your original payment method within **5–10 business days** of approval. Original shipping/delivery fees are non-refundable unless the error was ours.
**Order cancellations.** You may cancel an **unfulfilled** order by contacting us as soon as possible; once an order is prepared, picked, or handed to delivery, it may not be cancellable.
**Missing/wrong items in a pickup or delivery order.** Contact us within **[24] hours** and we'll correct it.
